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Document Delivery Services

Overview

Do you need an item that the library at Ascension Providence Hospital does not own?  We can try to obtain it for you.  Document Delivery is a service provided by the medical library to support the information needs of  hospital associates and clinicians involved in patient care, teaching, research, and administration.

Who can request document delivery services?

All physicians, residents, fellow, associates and current students at Ascension Providence Hospital are eligible.  The library subsidizes the cost of Interlibrary Loan.

What can I request?

COPIES

You may request a copy if:

• The item is not held at the Helen L. DeRoy Medical Library.
• You are NOT located at the Southfield campus.
• You receive an error message or are not able to open a document from a resource the library.

Requests are limited to items related to work.

LOANS

You may request a loan if:

• The item is NOT held in the library collection.
• The item is held in the library collection but is listed as "missing" or "lost" in the catalog.

Requests for loans will not be accepted if:

• The item is listed as "on loan" in the catalog.  A hold can be placed on the item in question.
• The item is available electronically.
• The request is not related to work.

How do I request a copy or a loan?

I've submitted my requests.  What happens next?

COPIES

• In most cases copies are received by us within 1 - 2 business days.
• Articles from esoteric journals may take longer.
• If the article is needed for a patient care emergency, it is possible to receive the copy in 4 hours.
• Copies are emailed to you as we receive them.

LOANS

• Items borrowed from other library can take a week or longer to be delivered.
• The loan period is generally 3 to 4 weeks.
• Most libraries are willing to renew loans if the request is made in a timely manner.
• Items borrow are picked up in the library or, if you are not at the Southfield campus, sent to you via interoffice mail.